Chatting with patients
Messaging is a live inbox for patient conversations, with an optional AI assistant that answers common questions from a knowledge base you control.
Open Messages
Tap Messages in the sidebar for the patient inbox.
Reply
Send text, images and voice notes. You see typing indicators, read receipts and who’s online.
Set up the assistant
Under Chatbot Settings, add a knowledge base of Q&A so common questions get answered automatically, with a handoff to your team.