Complaints & feedback
The Feedback module records patient complaints, suggestions and praise, and moves each one through a clear status pipeline.
Open Feedback
Tap Feedback in the sidebar.
Log & assign
Record the type (complaint, suggestion, endorsement), priority, the concerned doctor, and assign it to a team member.
Resolve & respond
Move it through New → In Review → Resolved, add a resolution note, and the patient can be notified.
Patients can also submit feedback themselves from the patient app or your public feedback link.